What is prohibited while an inspector carries out an inspection at a dealership?

Obstructing the inspector or hiding anything relevant

Withholding records, except while the dealer principal is away

Asking the inspector to show their authority

Concealing documents, though cars and parts may move

How soon and in what form must a dealer tell OMVIC of a new address for service?

Within fourteen days, in writing

Within thirty days, in writing or by phone

At the next renewal, with no immediate notice

A dealer loses its required records when the office floods overnight. What must the dealer do?

Tell OMVIC in writing within five days

Nothing, lost records are the dealer's own business

Tell OMVIC within thirty days, by phone or letter

Rebuild the records first, then report if that fails

A buyer puts a $15,000 deposit on a car. What must the dealer do with it?

Hold the whole deposit in trust until closing

Hold it in trust only if the buyer asks

Send it to OMVIC for safekeeping

Hold only the amount over $10,000 in trust

Where must a dealer keep each salesperson's certificate of registration, and who may see it?

Kept where the salesperson trades, open to anyone

Posted beside the dealer's own certificate for that place

Kept in one central file, shown only to OMVIC

Filed with OMVIC once each year

Which document must a dealer post where the public is likely to see it?

Its certificate of registration

Its garage and auto insurance certificate

Its most recent OMVIC inspection report

Who is responsible for protecting a customer's personal information at a dealership?

The salesperson who collected it

What are the three general types of records a dealer must keep?

Vehicle records, transaction records and business records

Vehicle records, customer records and business records

Vehicle records, transaction records and advertising records

Inspection records, transaction records and business records

What premises does a dealer selling vehicles to the public need?

An office and a lot to show the vehicles

An office and a licensed repair shop

A lot only, with paperwork done at home

An office only, with the vehicles shown online

Premises and records: practice quiz

Premises, records, and trust accounts · 14 questions Free set

Question 1 of 14 Premises, records, and trust accounts

What is prohibited while an inspector carries out an inspection at a dealership?
- Obstructing the inspector or hiding anything relevant
- Withholding records, except while the dealer principal is away
- Asking the inspector to show their authority
- Concealing documents, though cars and parts may move
Motor Vehicle Dealers Act, 2002 · reproduced on this site Press to read the wording here

(5) No person shall obstruct an inspector conducting an inspection or withhold from him or her or conceal, alter or destroy any money, valuables, documents, records, motor vehicles or motor vehicle parts that are relevant to the inspection. 2002, c. 30, Sched. B, s. 15 (5).

Read section 15 in full

Section 15(5) of the MVDA prohibits any person from obstructing the inspector or from withholding, concealing, altering or destroying any money, valuables, documents, records, motor vehicles or motor vehicle parts that are relevant to the inspection. Vehicles and parts are named in the subsection alongside documents, the prohibition does not lift because the dealer principal is away, and asking for the inspector's authority is what section 15(3) expressly entitles the dealer to do. Chapter 10 covers enforcing the Act.
Question 2 of 14 Premises, records, and trust accounts

How soon and in what form must a dealer tell OMVIC of a new address for service?
- Within five days, in writing
- Within fourteen days, in writing
- Within thirty days, in writing or by phone
- At the next renewal, with no immediate notice
Motor Vehicle Dealers Act, 2002 · reproduced on this site Press to read the wording here

(1) Every motor vehicle dealer shall, within five days after the event, notify the registrar in writing of,
(a) any change in address for service;
(b) in the case of a corporation or partnership, any change in the officers or directors; and
(c) the date of commencement or termination of the employment of every salesperson and, in the case of termination of employment of a salesperson, the reason for the termination. 2002, c. 30, Sched. B, s. 24 (1); 2004, c. 19, s. 16 (18).

Read section 24 in full

Section 24(1) of the MVDA requires a dealer to notify the registrar in writing within five days of any change in address for service. Chapter 2 covers registration of dealers and salespeople.
Question 3 of 14 Premises, records, and trust accounts

A dealer loses its required records when the office floods overnight. What must the dealer do?
- Nothing, lost records are the dealer's own business
- Tell OMVIC in writing within five days
- Tell OMVIC within thirty days, by phone or letter
- Rebuild the records first, then report if that fails
O. Reg. 333/08 under the MVDA, 2002 · reproduced on this site Press to read the wording here

If a record required under section 52, 53 or 54 becomes unavailable by reason of force majeure, the registered motor vehicle dealer shall advise the registrar in writing within five days and specify the nature of the force majeure. O. Reg. 333/08, s. 55.

Read section 55 in full

Section 55 of O. Reg. 333/08 requires the dealer to advise the registrar in writing within five days and specify the nature of the force majeure when records required under sections 52, 53 or 54 become unavailable for that reason. Chapter 3 covers dealer premises and records.
Question 4 of 14 Premises, records, and trust accounts

How long must a dealer keep the records it is required to retain?
- At least six years
- At least seven years
- At least one year
- At least three years
O. Reg. 333/08 under the MVDA, 2002 · reproduced on this site Press to read the wording here

(1) A registered motor vehicle dealer shall retain a record required under section 52, 53 or 54 for at least six years after,
(a) in the case of a record required under section 52 or 53, the date of the consignment contract or trade made by the dealer for the motor vehicle to which the record relates; or
(b) in the case of a record required under section 54, the date that the record is made. O. Reg. 333/08, s. 56 (1).

Read section 56 in full

Section 56(1) of O. Reg. 333/08 sets the minimum retention period at six years from the date of the consignment contract or trade (for vehicle and trade records) or from the date the record is made (for business records). Chapter 3 covers dealer premises and records.
Question 5 of 14 Premises, records, and trust accounts

A buyer puts a $15,000 deposit on a car. What must the dealer do with it?
- Hold it in trust only if the buyer asks
- Hold the whole deposit in trust until closing
- Send it to OMVIC for safekeeping
- Hold only the amount over $10,000 in trust
O. Reg. 333/08 under the MVDA, 2002 · reproduced on this site Press to read the wording here

(4) For the purposes of clause 25 (b) of the Act, if a registered motor vehicle dealer receives, from a purchaser towards the purchase of a motor vehicle, a deposit that is greater than $10,000, the dealer shall hold the entire deposit in trust until the purchase is concluded. O. Reg. 333/08, s. 58 (4).

Read section 58 in full

Section 58(4) of O. Reg. 333/08 requires the dealer to hold the entire deposit in trust until the purchase is concluded whenever the deposit from the purchaser is greater than $10,000. Chapter 3 covers dealer premises and records.
Question 6 of 14 Premises, records, and trust accounts

Where must a dealer keep each salesperson's certificate of registration, and who may see it?
- Posted beside the dealer's own certificate for that place
- Kept in one central file, shown only to OMVIC
- Filed with OMVIC once each year
- Kept where the salesperson trades, open to anyone
O. Reg. 333/08 under the MVDA, 2002 · reproduced on this site Press to read the wording here

(4) A registered motor vehicle dealer, other than a registered motor vehicle dealer described in subsection (2), shall,
(a) keep, at the place from which the dealer is authorized to trade, a copy of the certificate of registration for each salesperson registered to the dealer who trades from that place; and
(b) produce the copy described in clause (a) for inspection on the request of any person. O. Reg. 333/08, s. 29 (4).

Read section 29 in full

Section 29(4) of O. Reg. 333/08 requires the dealer to keep a copy of each salesperson's certificate of registration at the place that salesperson trades from, and to produce that copy for inspection when any person asks, so the copies sit at the trading location and are open to anyone who asks rather than to the registrar alone. Chapter 2 covers registration of dealers and salespeople.
Question 7 of 14 Premises, records, and trust accounts

Records a dealer is required to retain may be destroyed three years after the deal.
- True
- False
O. Reg. 333/08 under the MVDA, 2002 · reproduced on this site Press to read the wording here

(1) A registered motor vehicle dealer shall retain a record required under section 52, 53 or 54 for at least six years after,
(a) in the case of a record required under section 52 or 53, the date of the consignment contract or trade made by the dealer for the motor vehicle to which the record relates; or
(b) in the case of a record required under section 54, the date that the record is made. O. Reg. 333/08, s. 56 (1).

Read section 56 in full

O. Reg. 333/08 s. 56(1) requires a dealer to keep its vehicle records, trade records and business records for at least six years, so shredding a file at three years leaves the dealer half a retention period short. 3.04 puts the same six years under storing records.
Question 8 of 14 Premises, records, and trust accounts

Which class of dealer must keep a trust account?
- A general dealer
- A fleet lessor
- A wholesaler
- A broker
Motor Vehicle Dealers Act, 2002 · reproduced on this site Press to read the wording here

Every motor vehicle dealer shall,
(a) maintain in Ontario, in accordance with the prescribed conditions, an account designated as a trust account, in,
(i) a bank, or an authorized foreign bank, within the meaning of section 2 of the Bank Act (Canada),
(ii) a loan or trust corporation, or
(iii) a credit union, as defined in the Credit Unions and Caisses Populaires Act, 2020;
(b) deposit into the account all money that is required by the regulations to be held in trust;
(c) at all times keep the money separate and apart from money belonging to the motor vehicle dealer; and
(d) disburse the money in accordance with the prescribed conditions, if any. 2004, c. 19, s. 16 (20); 2020, c. 36, Sched. 7, s. 322 (2).

Read section 25 in full

O. Reg. 333/08 s. 58(1) exempts a dealer registered only as a broker, wholesaler, exporter, outside Ontario dealer, lease finance dealer or fleet lessor, which leaves the general dealer carrying the duty to hold a trust account for deposits and consignment money. 3.06 sets out the trust account.
Question 9 of 14 Premises, records, and trust accounts

Which document must a dealer post where the public is likely to see it?
- Its certificate of registration
- Its garage and auto insurance certificate
- Its most recent OMVIC inspection report
- Its municipal business licence
O. Reg. 333/08 under the MVDA, 2002 · reproduced on this site Press to read the wording here

(1) A registered motor vehicle dealer shall post, at each place from which the dealer is authorized to trade, the dealer’s certificate of registration for that place so that the public is likely to see it. O. Reg. 333/08, s. 29 (1).

Read section 29 in full

O. Reg. 333/08 s. 29(1) makes a dealer post, at each place it is authorized to trade from, the certificate of registration for that place, positioned so that the public is likely to see it. Nothing in the rule asks for a licence, a policy or a report on the wall. 2.07 covers the certificate of registration.
Question 10 of 14 Premises, records, and trust accounts

Who is responsible for protecting a customer's personal information at a dealership?
- The dealership that holds it
- The sales manager on duty
- The salesperson who collected it
- The customer who supplied it
Customer information belongs to the dealership rather than to any employee, which means the business is the one required to keep and protect it under privacy law, whoever at the desk actually wrote it down. 3.05 covers who the information belongs to.
Question 11 of 14 Premises, records, and trust accounts

What are the three general types of records a dealer must keep?
- Vehicle records, customer records and business records
- Vehicle records, transaction records and business records
- Vehicle records, transaction records and advertising records
- Inspection records, transaction records and business records
The MVDA requires a dealer to keep records about the vehicles it has for sale, records about each purchase, sale or trade, and records about the business itself. 3.02 names the three kinds.
Question 12 of 14 Premises, records, and trust accounts

A dealer must keep its records in electronic form.
- True
- False
Keeping records electronically is a choice and not a duty, because no dealer-law requirement makes anybody digitize what they keep. 3.04 covers electronic record-keeping.
Question 13 of 14 Premises, records, and trust accounts

Which single piece of customer information identifies a person on its own?
- A postal code
- A phone number
- A first name
- A driver's licence number
Information is personal when it can identify someone: any two of a name, date of birth, address, phone number or email address, or one piece such as a driver's licence, health card or credit card number that does the job alone. 3.05 sets out the test.
Question 14 of 14 Premises, records, and trust accounts

What premises does a dealer selling vehicles to the public need?
- An office and a licensed repair shop
- An office and a lot to show the vehicles
- A lot only, with paperwork done at home
- An office only, with the vehicles shown online
A dealer that sells vehicles to the public must have both an office and a lot, meaning land or space where the vehicles for sale are shown, and a home, driveway or curb cannot serve as the lot. 3.03 covers dealer premises.

Premises, records, and trust accounts

What is prohibited while an inspector carries out an inspection at a dealership?

How soon and in what form must a dealer tell OMVIC of a new address for service?

A dealer loses its required records when the office floods overnight. What must the dealer do?

How long must a dealer keep the records it is required to retain?

A buyer puts a $15,000 deposit on a car. What must the dealer do with it?

Where must a dealer keep each salesperson's certificate of registration, and who may see it?

Records a dealer is required to retain may be destroyed three years after the deal.

Which class of dealer must keep a trust account?

Which document must a dealer post where the public is likely to see it?

Who is responsible for protecting a customer's personal information at a dealership?

What are the three general types of records a dealer must keep?

A dealer must keep its records in electronic form.

Which single piece of customer information identifies a person on its own?

What premises does a dealer selling vehicles to the public need?

14 questions here. 17 topics in all.