← Consumer Protection Act for Dealers

Consumer Protection Act for Dealers

5 questions. Pick an answer and the explanation reveals below it. Your score updates as you go.

1. Question 1

   Under section 14 of the Consumer Protection Act, 2002, when does making a false, misleading or deceptive representation become an unfair practice?

   • A Only if the consumer relied on the representation when entering the agreement
   • B Only if the supplier knew or ought to have known the representation was false
   • C On its own, the representation is itself an unfair practice
   • D Only if the representation caused measurable financial loss

2. Question 2

   Under section 18 of the Consumer Protection Act, 2002, how long does a consumer have, after entering an agreement preceded or accompanied by an unfair practice, to give notice that they want to rescind the agreement?

   • A 30 days
   • B 90 days
   • C One year
   • D Two years

3. Question 3

   A customer financed a $30,000 vehicle through a future performance agreement, has paid roughly 70 per cent of the total payment obligation, and has just missed a payment. The agreement contains a repossession-on-default clause. Under section 25 of the Consumer Protection Act, 2002, what does the supplier need before it can enforce the repossession clause?

   • A Nothing more than written notice to the consumer; the clause is fully enforceable
   • B OMVIC's prior written approval
   • C The lender's written consent under the Personal Property Security Act
   • D Leave obtained from the Superior Court of Justice

4. Question 4

   Where a repairer has given the consumer an estimate, by what maximum percentage may the final charge exceed that estimate under section 58(2) of the Consumer Protection Act, 2002?

   • A 5 per cent
   • B 10 per cent
   • C 15 per cent
   • D 20 per cent

5. Question 5

   Select all that apply

   Which of the following statements about the deemed warranty on vehicle repairs under section 63 of the Consumer Protection Act, 2002 are correct? Select all that apply.

   • A The warranty covers both the parts installed and the labour to install them
   • B The minimum warranty is 90 days or 5,000 kilometres, whichever comes first
   • C The warranty applies to new or reconditioned parts (not used parts)
   • D The minimum warranty is 30 days or 3,000 kilometres, whichever comes first
   • E The warranty still applies even if the consumer has subjected the part to misuse or abuse
   • F The warranty applies only to parts and not to the labour to install them

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